Refund and Cancellation Policy

At Atri, we strive to provide the best service/product experience for our customers.

Cancellation Policy

Once wallet credits have been purchased, cancellations are not possible. Wallet credits are non-transferable and can only be used for chat sessions on the Atri platform.

Refund Policy

Refunds are only issued in the event of a technical glitch or platform issue that prevented a chat session from taking place. This includes situations where:

• A paid session could not start due to a server or connectivity error on our end.
• Credits were deducted but the chat session did not initiate or was interrupted due to a platform malfunction.
• A payment was processed but the wallet was not credited due to a technical failure.

Refunds will not be provided for:

• Dissatisfaction with the content or quality of a chat session.
• Unused wallet balance or credits.
• Sessions that were completed successfully.

To request a refund, please contact our support team within 7 days of the incident with your transaction details. Approved refunds will be processed back to the original payment method within 5–7 business days.

Contact Us

For any questions about our Refund & Cancellation Policy, please contact us at: